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Member Well-Being

Responsible Gaming 9GK —
Play with Fun, Stay in Control

At 9GK, we believe gaming should be an enjoyable form of entertainment — not a burden. We provide a range of tools and resources to help every member enjoy a healthy, safe, and fully controlled gaming experience. Your well-being is our priority.

18+
Minimum Age Requirement
24/7
Support Available
6
Self-Control Tools
100%
Our Commitment
About This Programme

Why Responsible Gaming Important?

Online gaming can be a highly enjoyable experience when done the right way. Problems arise when a person starts playing not for fun, but to escape from issues, or when the money wagered exceeds what they can truly afford.

9GK takes this issue very seriously. We are more than just a gaming platform — we are accountable for the well-being of every member who trusts us. That is why we have built a comprehensive support system to help you identify, manage, and address any signs of problem gambling before they escalate.

The 9GK Responsible Gaming Programme is more than just a name. It is a genuine commitment reflected in every control tool we provide, in the way our support team is trained, and in our policy of placing member wellbeing above all commercial considerations.

Remember — gaming should make you feel excited and entertained, not anxious or stressed. If you find that playing has stopped being fun and has become an obsession, that is the best time to take a step back and use the tools we provide.

Core Principles of Healthy Play

✦  Play for fun, not as a source of income.

✦  Set time and money limits before you start playing.

✦  Never play using borrowed money.

✦  Take regular breaks during your gaming sessions.

✦  Do not try to chase your losses — accept them and stop.

✦  Gaming is not a solution to financial or emotional problems.

The 9GK platform is for users aged 18 and above only. We use an age verification system during registration to ensure the protection of children and minors.

Self-Control Tools

Tools We Built for You

All these control tools are available directly within your account — free, easily accessible, and effective immediately once activated.

Deposit Limit

Set daily, weekly, or monthly deposit limits based on what you can afford. Once a limit is set, our system will not allow any deposits exceeding that amount within the chosen period.

Loss Limit

Control the maximum amount you can lose in a day, week, or month. Once the limit is reached, your account will be automatically blocked from placing new bets for that period.

Session Time Limit

Set a maximum time limit for each gaming session. The system will send a reminder as your time approaches the limit, and will automatically end the session once the limit is reached.

Temporary Break

Need a short break? Activate a cooling-off period of 24 hours, 48 hours, or 7 days. During this time, you will not be able to log in or place any bets on the 9GK platform.

Self-Exclusion

Self-exclusion options ranging from 1 month to 5 years are available for those who need a longer break. During this period, your account will be fully suspended and no promotional communications will be sent.

Activity Review

View the full history of your gaming activity, deposits, and withdrawals at any time. This information helps you assess your playing patterns and make smarter decisions about your use of the platform.

Warning Signs

Recognise the Signs Problem Gambling

Problem gambling rarely happens overnight. It typically begins gradually with subtle changes in behaviour. Recognise these early warning signs before they escalate into something more serious.

Wagering Essential Money

Using money set aside for bills, food, or daily necessities for wagering is a serious warning sign.

Chasing Losses

Continuing to play or increasing your bets after a loss in hopes of "winning back" the money you have lost.

Neglecting Sleep & Meals

Playing to the point of skipping meals, consistently staying up late, or sacrificing basic needs for the sake of gaming.

Hiding Your Gaming Habits

Lying to family or friends about the amount of time or money spent on gaming.

Restless When Not Playing

Feeling anxious, irritable, or stressed when unable to access the platform or when forced to stop playing.

Borrowing Money to Play

Borrowing from family, friends, or using credit facilities to obtain funds for wagering.

If you identify two or more of the above signs in yourself, we encourage you to immediately use our self-control features or contact the 9GK support team for assistance. There is no shame in seeking help — it is a sign of strength, not weakness.

Value Yourself

Test Yourself — Are You Gaming Responsibly?

Answer the questions below honestly. If you answer "Yes" to three or more questions, we encourage you to take proactive steps and reach out to our support team.

1

Have you ever felt the need to bet with more money to get the same level of excitement?

2

Have you ever tried to stop or cut back on gaming but were unable to?

3

Has gaming caused you to neglect work, family, or daily responsibilities?

4

Have you ever played to escape problems, stress, or negative feelings?

5

Have you ever borrowed money or sold belongings to fund your gaming?

6

Have family members or friends ever expressed concern about your gaming habits?

Next Steps

How Getting Help at 9GK

If you believe that you or someone you know needs help, here are simple steps you can take through the 9GK platform.

1
Login to Your Account

Access your account settings through the profile menu at the top right corner of the 9GK platform.

2
Go to the "Responsible Gaming" Section

Find the "Responsible Gaming" tab in your account settings to view all available control tools.

3
Choose the Right Control Tool

Choose from deposit limits, loss limits, temporary breaks, or self-exclusion based on your needs.

4
Contact Support If Needed

9GK's trained support team is ready to assist you via 24/7 live chat. All conversations are strictly confidential.

5
Get Outside Support If Needed

For more serious cases, we encourage you to seek assistance from professional counselling services or local support organisations.

Advanced Controls

All Controls Available At Your Fingertips

Every one of our control tools is designed to take effect instantly — no delays, no unnecessary questions. You are in control.

Daily Limit

Control your spending for each day. The limit takes effect at midnight and can be adjusted 24 hours before the new period begins.

Weekly Limit

Set a limit for 7 days. Ideal for those who prefer planning their budget on a weekly basis with more flexibility and structure.

Monthly Limit

Set an overall budget for a full month. Ideal for members who want to plan their entertainment spending comprehensively.

Category Block

Choose to restrict access to specific game categories only — such as slots or Live Casino — while still enjoying other sections of the platform.

FAQ

FAQ — Responsible Gaming

Log in to your account, go to Account Settings, and select the "Responsible Gaming" tab. There you will find options to set daily, weekly, or monthly deposit limits. Limits take effect immediately once you save the settings.

No. In the interest of the self-exclusion programme's effectiveness, we do not allow early cancellation of an established exclusion period. This is for your own best interest. Once the exclusion period ends, you will need to contact our support team directly to reactivate your account, and an additional waiting period applies before access is restored.

Yes, completely. All communications between you and the 9GK support team are confidential and protected by our Privacy Policy. Information you share will not be disclosed to any third party without your consent. We encourage you to speak openly without any concerns.

Your account balance is safe and preserved throughout the self-exclusion period. You may request a withdrawal of that balance by contacting our support team. Withdrawal requests will be processed in accordance with our standard KYC procedures even while the account is under self-exclusion.

No — this is an intentional safeguard. Increasing a deposit limit requires a 7-day waiting period before it takes effect. However, reducing a deposit limit takes effect immediately. This ensures you do not make impulsive decisions you may later regret.

Not at all. Once self-exclusion is activated, all marketing and promotional communications to your account will be stopped immediately. This includes promotional emails, bonus notifications, and any offers that might encourage you to return to play during your break.
Play at 9GK

Play With Smart & Responsible

9GK offers over 1,200 exciting games. Register today, use our control tools, and enjoy a healthy gaming experience in a safe and trusted environment.

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By registering, you agree to the Terms and Conditions and Privacy Policy us. Play responsibly. 18+.

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